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Terms & Conditions

Making A Purchase

We accept credit and debit card payments including Visa, Solo and MasterCard. We only accept orders from the UK.

Delivery Information

Once we have completely processed your order we will deliver your goods to the 'Delivery Address' given to us upon completion of the order. We will use a reputable freight company to transport your goods and you will be required to sign for them on receipt. Once a consignment of goods, which we will have quality checked, leaves our premises it becomes the freight company's responsibility to transport the goods safely to your delivery address.

We offer three delivery methods, depending on your purchase:

  1. Our standard delivery will be a one man delivery from a nationwide reputable courier company. For smaller goods such as accessories and electric insert fires and some electric stoves. Unfortunately due to insurance, health and safety reasons the driver is NOT able to move or place the product inside your property, however the driver will do their best to find the best and easiest access point for you.
  2. With our Standard Delivery of palletised goods (such as wood burning, mutli fuel stoves, some electric stoves and larger gas fires) from Manor House Kenilworth Ltd there will usually be one delivery driver to lift and move the pallet (e.g. Stove) upon delivery. Unfortunately due to insurance, health and safety reasons the driver is NOT able to move or place the product inside your property, depending on access he will move/wheel the pallet to the nearest wheel point or garage.
  3. We now offer a two man delivery service for our Surrounds and other large deliveries. This service only operates within a 20 Mile radius of our Manor House Kenilworth showroom and an extra cost of £20 is added to the cost of Standard Delivery charges.

Signing for the Goods

When accepting a delivery, if you do not have time to examine the goods, then you should cross out write on the consignment / delivery note "Received Damaged" and then sign for the delivery. This will then give you an extended period of time of up to 48 hours to examine the Goods and report any damage and or missing parts to us. 

If we cannot fulfil your order from stock, we will contact you and discuss the estimated delivery time.

Tax Charges

For orders made from the UK 20% VAT is added.

Credit Card Security

Purchasing items from Manor House Fireplaces is 100% safe and secure.

You can rest assured that any transaction you make is both private and protected.

All your personal information will be handled confidentially and securely using 128-bit "Secure Socket Layer" - SSL encryption.

SSL is an industry standard and is one of the best ways to ensure Internet data are not intercepted.

Our secure website encrypts all of your personal information including: credit or debit card numbers, name and address and checks them with your bank instantly, with no human interference.

Manor House Fireplaces never stores any of your credit / debit card details.

Reaching Us

If you need to reach us, please email us on info@gratefireplace.co.uk, alternatively, you can call on 0845 527 1385 or write to us at Manor House Fireplaces Ltd, 51-53 Warwick Rd, Kenilworth, Warwickshire, CV8 1HN.