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Showroom Covid Policy Update 27/07/2020

We temporarily closed our showroom on the 23rd March following the guidance from Government and reopened on the 15th June.

We would like to thank all of our customers who were so patient and understanding whilst waiting for their new fireplaces.

We wanted to get the showroom open as soon as it was safe to do so. Fortunately, our staff and installers reported that they were safe and healthy and so we were able to open on the 15th June following some alterations to the showroom to keep our staff and customers as safe as possible during these uncertain times.

In addition to dealing with new enquiries and orders, we were busy planning safe ways of seeing customers in our showroom again and of course making sure that our installers can work safely in the home too.

Showroom Visits

As we have the benefit of a large and spacious showroom, we are now allowing walk in visits and are still offering appointments, which we would love you to make if possible. Please book in by using our dedicated appointment system here, alternatively you can call or email for an appointment which will be spaced out during the day and there are also evening appointments available too.

We are taking social distancing as seriously as we can which will give you as a visitor to the showroom the chance to browse the full ranges and demonstration models in comfort. 

Our new opening times at the Showroom are 10.00 - 17:00 Monday through Friday and 10:00 - 16:00 Saturday

All door handles, stair rails, remote controls and card pin terminals are being regularly sanitised and cleaned and sanitiser gel is available as you walk into the showroom. We also have protective screens around the desk areas.

Home Visits

Where we make home visits for Surveys and Installations we are implementing strict guidelines for maintaining social distancing.

This could include a discussion, ahead of our visit, to make arrangements so that the 2m distance is maintained while working in your home. You could possibly leave your house or stay in another room while the work is being carried out.

Discussions between you and the engineer can take place outdoors or in a well-ventilated room.

  • Discussing with households ahead of a visit that a 2m distance is kept
  • Asking that households leave all internal doors open
  • Asking that a window to the outside is kept open to keep the workspace well ventilated
  • Using a consistent pairing system when we need 2 workers together
  • Allocating the same workers to a household where jobs need more than one visit

 Our Key actions include

  • We have implemented social distancing protocols within our delivery stores, office and showroom.
  • Provided Hand Sanitiser dispensers
  • We have introduced protective measures such as enhanced cleaning schedules
  • Installers Vand and delivery vehicles are equipped with hand sanitiser and gloves
  • Placed extra signage in the showroom for customers and goods in

We would once again like to thank you for your continued support.

Kind Regards

Michael Makris
Managing Director
Manor House Fireplaces & Stoves